DELIVERY CHARGES
Standard Delivery Charge
Our Standard fixed courier delivery charges are for deliveries that are defined as "Warehouse to you" despatches, we may use a combination of overnight air freight and/or local courier companies to provide a delivery to you, our standard charges are for any quantity and to any destination within Australia, with the exception of N.T. (See below).
We do not provide standard fixed courier delivery rates for orders being despatched to the Northern Territory, please contact our sales team for advice and quotes on NT delivery rates.
Image supplies: Next day delivery, any quantity, anywhere $11.00 (Inc GST)
Next Business Day delivery* is defined from when an order is placed, processed and acknowledged as in-stock on our web-site Monday to Friday between 9.0am and 2.0pm (AEST) – excludes Public holidays.
*Conditions relating to "Next Day Delivery"
Whilst we make every attempt to achieve next day delivery (our success rate is + 95%). There are factors that affect our next day delivery policy. If our closest warehouse to your delivery address does not have the required stock, we are obliged to ship your order from the nearest interstate warehouse with stock. When this occurs we often ship by air, however some items are too large for our standard airbag and in this case, we have to ship by road resulting in an extended delivery timeline. If you require your order Urgently we recommend you contact us immediately for an alternative solution.
What is a Special delivery Instruction
Courier deliveries happen 9am-5pm Monday to Friday, if nobody is available to sign for the delivery you can give your authority to leave the parcel without a signature (ATL).
Please fill out the special delivery instructions with Authority To Leave, the courier will leave your parcel on the premises wherever he is instructed.
(ATL) Authorisations will absolve www.CostPlus11.com.au of any responsibility for stolen or lost deliveries.
Damaged Goods in Transit
Your valuable purchase is picked and packed by our professional warehouse staff, all your products are packed well and efficiently, packaging has been designed to withstand the rigours of state or interstate transit, in the unlikely event that you receive your order and it has obvious signs of damage or has actually been damaged in transit please contact us immediately.
It would be helpful if you could take an image of the package or product and send that image to us along with a description of the damages sustained, it will help resolve a claim on your behalf and have the item/s replaced under our transit insurance policy with the delivery contractor.
About your delivery
Courier delivery services happen between 9.00am and 5.00pm Monday to Friday, unless an (ATL) is provided, our deliveries must be signed for as a matter of company policy, this ensures that a "proof of delivery" (POD) can be electronically filed and subsequent enquires about your order can be provided.
Please ensure that the delivery information you provide at checkout is correct, if we are not provided with accurate delivery details we will not be able to fulfil your order.
Orders you place on-line are sent direct from our website to the warehouse for processing, once your order has been despatched a parcel consignment note is generated.
The majority of our orders (for in stock products) are usually delivered the next business day, please note that some remote post code destinations in Australia may take longer, and see further conditions above.
If you are not available to sign for your order when the courier calls and have not issued us with a (ATL) the courier will leave a "Fail to Deliver" card, either in your letter box or at your premises door, please call the number indicated on the card within 48 hours to arrange a re-delivery or a pick up from the courier company depot.
Please check your mail box & junk mail that you remove and throw away could include missed courier delivery information.
If your order is returned to our warehouse "Failed to Deliver" because a signatory was unavailable, incorrect address details or refused delivery, you will be required to pay a re-delivery fee.
Please remember to print out your invoice or take note of your invoice number for your tracking and reference purposes, you will require this information to make any future enquiries concerning your order.
In the unlikely event your order is not received within 4-5 business days, please email our sales office sales@CostPlus11.com.au by quoting your invoice/order number, we will respond immediately and let you know the current status and location of your order.
RETURNS AND WARRANTY
Link to Return Authorisation form (RA)
Image Supplies warranty information
Warranty (12 Months) from the date of delivery.
All Warranty claims must be made within 12 months of the purchase date, given the nature of the products we sell there will be no exceptions to this condition, please note that faulty products will be replaced where applicable and cannot be returned for credit.
Warranty Claims are subject to the following terms & conditions:
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Product/s have not been tampered with or wilfully damaged by user negligence.
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The fault must be specifically due to the manufacturer and not your printer.
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A return Authorisation (RA) form is to be completed and approved.
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A description of the fault must be explained within your RA form.
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A sample of the print copy must accompany the returned product (where applicable)
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The product MUST be returned to the address as instructed by either courier or registered post.
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Original shipping charges for this purchase are non-refundable.
To apply for a warranty claim please use the RA link above, fill out the form and submit for approval, please allow 5 working days for claims to be processed.
Once a claim has been approved by the manufacturer or supplier your RA Number and return delivery address details will be emailed to you with delivery instructions, please retain a copy of the courier/postage tracking of the item returned, this will ensure that Warehouse staff can track and locate your item.
It is the purchaser’s responsibility to return the faulty product to the Warehouse address as specified within the RA documentation, we will supply a replacement cartridge free of charge once the return has been received and approved.
If you require an urgent replacement prior to resolving your warranty claim, please place an additional order on our site, also note your original RA number in the special instructions text box at checkout, when the warranty claim item is received and processed your credit card/bank account will be refunded with the original product purchase value.
It can take approximately 10 days to appear the refund on your bank statement. It it takes longer please contact your bank for assistance.
Please action your Return Authorisation immediately as received as they are valid for 30 days only.
Incorrectly ordered products information
"Incorrectly ordered Products must be returned within 30 days of Purchase"
Incorrectly ordered purchases can be returned for credit (not refund) providing it is requested within 30 days of the purchase date.
To apply for a product return please apply for an RA number (Return Authorisation) by clicking on the RA tab at the top of this page, fill out the online form and submit for approval, claims received will be processed within 5 business days.
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Product and package must be unopened and in pristine resalable condition
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Vendor packaging must be unmarked, writing or stickers are not accepted
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When sending items for a refund, please pack carefully to prevent any damage in transit
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We charge a 20% restocking fee of the value of the product/s being returned
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Returns must be sent as instructed in your RA either by Courier or Registered post
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Original freight charges and Card Charges are non-refundable (unless otherwise agreed)
Once returned item/s have been inspected and accepted for resale by the Warehouse, the appropriate credit value will be issued. Note: we do not refund for incorrectly ordered product, you will be issued with a credit for future purchases.
Return Authorisation Claims are valid for 30 days only, Please action immediately.
